Privacy Policy

Last updated: May 2026

This Privacy Policy describes how Builder Bee Projects LLC ("Builder Bee Projects," "we," "us," or "our") collects, uses, and handles information you provide when visiting our website or contacting us about residential project work. We have written this policy in plain language to be straightforward and easy to read.

This policy is provided for informational purposes. We encourage the business owner to have qualified legal counsel review this document to confirm it meets applicable requirements.

1. Information We Collect

We collect information in two ways: information you give us directly, and basic information gathered automatically when you visit our site.

Information you provide directly

When you fill out a contact or estimate request form, use the chat assistant on our site, or reach out to us by email or phone, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Your property address or city/neighborhood
  • Details about your project (type of work, scope, timeline, budget range)
  • Messages and questions you send us
  • Transcripts of conversations with our AI chat assistant

Information collected automatically

When you visit our website, basic technical information may be collected automatically, including:

  • Pages visited and time spent on the site
  • Browser type and general device information
  • Referring website or search terms
  • General geographic region (not precise location)

This automatic collection may use cookies or similar technologies. You can adjust your browser settings to decline cookies, though doing so may affect some site functionality.

2. How We Use Your Information

We use the information we collect for one primary purpose: to respond to and manage project inquiries. More specifically, we use your information to:

  • Respond to your estimate requests, questions, and messages
  • Review your project scope to understand how we may be able to help
  • Schedule follow-up conversations or site visits
  • Communicate with you throughout a project engagement
  • Understand how visitors use our website so we can improve it

We do not use your information for advertising to third parties, behavioral tracking across other websites, or any purpose unrelated to handling your project inquiry.

3. Service Providers and Data Processing

Running our website and responding to inquiries involves third-party tools and services. Your information may be processed by service providers we use for purposes such as:

  • Delivering and storing email communications
  • Running the workflow and automation tools that help us route and manage project requests
  • Hosting and operating the website
  • Powering the AI chat assistant on our site

These providers access your information only as needed to perform their services on our behalf. We do not authorize them to use your information for their own independent purposes.

4. We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to any third party. We share your information only with the service providers described above, or if required by law.

5. Data Retention

We retain the information you provide for as long as reasonably needed to handle your inquiry, fulfill any ongoing project relationship, and comply with basic recordkeeping practices. If you ask us to delete or stop using your information, we will do so to the extent practicable, except where retention is required by law or legitimate business necessity.

6. Security

We take reasonable steps to protect the information we hold, including using reputable service providers and limiting access to project communications. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have concerns about sending sensitive information, feel free to call us directly at 919-987-5068.

7. Children's Privacy

Our website is intended for adults seeking residential renovation and project support services. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with information, please contact us and we will promptly delete it.

8. Your Choices and How to Contact Us

You have the right to ask us what information we hold about you, to request corrections, or to ask us to stop using or delete your information. To make any of these requests, or if you have questions about this policy, please contact us:

We will respond to reasonable requests as promptly as we can.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically if you have an ongoing relationship with us.

10. A Note About This Document

This policy is written to give you a clear, honest picture of how we handle information. It is not legal advice, and the owner of Builder Bee Projects LLC is encouraged to have qualified legal counsel review it to confirm it complies with applicable state and federal privacy requirements.